Patients at The Bays are giving our hospital outstanding marks for the quality of their care, with new patient experience results showing our highest monthly Net Promoter Score (NPS) since we began tracking this important measure in June 2025.
In August 2026, we achieved an NPS of 89, with 301 patients completing our patient experience survey.
Our overall rating for the quality of care also increased, with 99 per cent of patients rating their treatment and care as good or very good, up from 98%.
NPS measures how willing patients are to recommend The Bays to their family and friends. A score above 70 is considered excellent, making an NPS of 89 an exceptional result and a strong reflection of the positive experiences of our patients.
Patient feedback is collected through an online survey sent by email or SMS following discharge. It helps us understand what we are doing well, while also identifying opportunities to continually improve the patient experience.
We are incredibly proud of our teams and grateful to the 301 patients who took the time to share their experiences. The many positive comments received through the survey provide wonderful recognition of the care, compassion and commitment of our staff.
While the results are cause for celebration, patient feedback remains an important part of our ongoing commitment to improving the experience of every patient at The Bays.
If you have feedback about your experience at The Bays, we encourage you to speak with a staff member or ward manager, or share your feedback through our online feedback form.