Gaye recently spent a couple of nights at The Bays following surgery and was struck by the warmth and attentiveness of everyone she met. From the moment she arrived, she felt supported, with the front desk receptionist, pre-op nurses, and theatre staff all going out of their way to reassure her and ease her pre-surgery anxiety.
During her stay, Gaye noticed the little details that made a big difference. “Nothing ever felt like a trouble for the staff,” she said. “They were always smiling, pleasant, and offered all sorts of support.” Her room was kept spotless, meals were generous and catered to her dietary needs, and simple touches – like a rubbish bag on the bedside table and snacks beyond plain biscuits – made recovery easier and more comfortable.
Even the quiet, considerate care at night stood out. Staff used torches instead of big lights during checks, were mindful of noise, and asked about lights and doors when entering or leaving. Gaye felt these extra levels of care made her stay feel unique.
Gaye also reflected on her long-term experience with The Bays. “I first stayed at The Bays in 1997 and can honestly say the service back then was just as good as now. The values and standards have never been compromised, which to me shows true commitment to the hospital’s ethos.”
She also noticed what sets The Bays apart from other private hospitals. “I really love the ethos of the place – you put your profits back into patient services to enhance the quality of care rather than budget-cutting corporate focus for shareholders. All private hospitals can learn from The Bays!”
“It’s these thoughtful touches that set The Bays apart,” she said. “From cleaning and meal delivery to nurses and theatre staff, every person made my stay feel safe, supported, and genuinely cared for. It’s a cut above the rest.”
As a not-for-profit hospital, we rely on the generosity of our community to purchase vital medical equipment, keep up with the latest medical developments, and maintain a comfortable, supportive environment for patients and residents.
To help us continue providing exceptional patient care, make a donation.