Medical procedures can be daunting, and for Len, the thought of undergoing hip replacement surgery was terrifying. He began his journey in significant pain, struggling with limited mobility and the anxiety that often comes with major medical decisions.
That changed when Len’s trusted osteopath referred him to orthopaedic surgeon Mr Andrew Chia — the same specialist who had successfully treated a member of her own family.
“At our first meeting, Mr Chia clearly explained the procedure in a straightforward way,” Len recalled. “It gave me confidence he could help relieve my crippling pain.”
With a clear understanding of the process and support from a dedicated medical team, Len’s anxiety began to ease. He no longer feared the surgery — he looked forward to the freedom it could offer.
“Choosing Mr Chia also meant access to a professional team that handled hospital bookings, quotes, and answered all my questions,” he said. “It made everything feel so smooth.”
According to Len, the cohesive, experienced surgical team boosted his confidence ahead of the operation.
The outcome exceeded expectations. Just three weeks after surgery, Len was walking unaided — reportedly four weeks ahead of average recovery timelines.
Follow-up care included both in-person and telehealth consultations, ensuring a seamless post-operative experience.
When symptoms began to emerge in his second hip, Len didn’t hesitate. He returned to Mr Chia — this time opting to have the procedure at The Bays.
“From the moment I met the admissions nurse, I knew I’d made the right choice,” he said. “The care was exceptional — experienced staff, strong teamwork, and cutting-edge technology.”
Now, after two successful hip replacements, Len is back to full mobility and sharing his positive experience with others.
“I have absolutely no hesitation in recommending Mr Chia, his team, and The Bays Hospital,” he said.
Len self-funded both procedures, investing approximately $60,000 to ensure he could choose his preferred surgeon and receive what he describes as the best care available.
His story highlights the importance of informed choice in healthcare — and for Len, it was a choice that paid off.
Pictured: Len at the top of the climb to the Franz Josef glacier during a recent trip to New Zealand.