Volunteer program

We are extremely fortunate to have the help and dedication of a wonderful team of volunteers. They give their time and effort to support The Bays vision, and enrich our patients’ experience. Our volunteers are from all areas of life and of all ages. They are a valuable part of our team.

We currently have around 170 volunteers who assist us at our hospital in Mornington and aged care in Hastings. Volunteers participate in areas such as administration, patient liaison and companionship, diversional therapies, the gift shop, in the garden, and with flower and trolley services. To date our volunteers contribute over 8,500 hours annually.

Family and community connections, a desire to stay active and engaged, and a willingness to contribute to the health and vitality of the community drives our volunteers. As The Bays continues to grow, so does our volunteer program and the number of volunteers we engage.

It’s the volunteers that make The Bays such a special place. They bring the community into the wards and corridors. We are truly appreciative of their efforts and welcome their involvement as part of our team.

The benefits of volunteering

Volunteering is a wonderful way to get involved in your community or contribute to a cause you’re passionate about. It can also be a chance to make new friends, learn new skills, gain experience or share your expertise.

Volunteering plays a critical role in empowering individuals, in fostering active citizenship and in building inclusive and resilient communities. Volunteering has many benefits for the individuals who volunteer, the organisations to which they contribute, and society as a whole. 

Read some of our volunteer stories

Volunteer activities

Our volunteers help us in the following roles.

At Mornington

  • Patient liaison officer – escorts patients to and from our Day Surgery
  • Concierge service – assists visitors finding their way around our hospital
  • Patient transport service – drive patients to and from our hospital
  • Flowers – refreshing flowers in patient rooms
  • Gift shop – sales assistance
  • Administration duties
  • Day surgery unit – administration duties
  • Newspaper and trolley duties – selling newspapers, magazines and gifts to patients in the wards
  • Gardening – light gardening duties like weeding, pruning, planting and general maintenance of the grounds
  • Knitters – produce donated items such as beanies for newborns
  • Community ambassadors – assisting with fundraising, events and promotional activities of The Bays
  • Focus group – providing feedback regarding organisational and health ideas, items, content and assisting with surveys
  • Patient companionship – providing comfort and care to patients in hospital
  • Relievers – volunteers relieving shifts if someone is unwell or unavailable

At Hastings

  • Resident companionship
  • Diversional therapies
  • Leisure activities
  • Group activities
  • Pink Ladies
  • Shopping
  • Patient visits
  • Crafts
  • Concerts
  • Gardening

Before you begin

All our volunteers must complete:

  • our volunteer application
  • all required forms including a Police Check and Working with Children
  • all mandatory volunteer orientation and training
  • role and site induction and training

To help and support our volunteers in their roles, our volunteer coordinator, staff and volunteer ‘buddies’ are always available.

How to join us as a volunteer

Please note, recruitment for volunteers for 2020 will commence in February 2020.  If you would like to start volunteering this year, we have the following positions currently available: Companionship (evenings, 5-7pm), Community Ambassadors, Hastings Aged Care Lifestyle & Hastings Pink Ladies.

If you would like join our volunteer team contact our Volunteer Coordinator on
Phone 03 5970 5308
Email volunteer@thebays.com.au.